Onboarding
Fuze Post Purchase Upsell | Onboarding - Step 1 - Introduction and Activating the Post-purchase Page Functionality
Step 1 of the onboarding process is all about setting up your first post-purchase upsell funnel. This funnel will be displayed on the post-purchase upsell page after a customer completes an order and enters their payment details.
This functionality helps you provide a better shopping experience and significantly boosts your customers’ AOV (Average Order Value) and CLV (Customer Lifetime Value).
Additionally, you can offer a discount on the featured upsell products, further incentivizing shoppePopularFuze Post Purchase Upsell | Onboarding - Step 1 - Naming the Funnel
"Your First Post-Purchase Survey" is the name of the first funnel created within Fuze Post Purchase Upsell. Only merchants can see the name of the funnel.
To provide flexibility and customization, the name of the funnel can be easily modified. By clicking the "Edit" button, you can update the funnel's name according to your preferences. Don’t forget to save the changes.
This feature empowers merchants to personalize the funnel's name to align with their brand, product offerings, or marketing sFew readersFuze Post Purchase Upsell | Onboarding - Step 1 - Global Language Selector
The "Global Language Selector" section in Fuze Post Purchase Upsell provides you with the ability to choose a language for the translation of the Post-purchase page when the app does not support the language used in the checkout process.
By selecting a language from the dropdown menu in the selector, you can instantly see a preview of the translated Post-purchase page in the preview section. This allows you to ensure that the translated content aligns with your desired customer experience.Few readersFuze Post Purchase Upsell | Onboarding - Step 1 - Configuring Triggers and Displaying Funnels on the Post-purchase Page
In this step, you can define the conditions under which the selected upsell product (or products) will be displayed on the Post-purchase page.
You have two options: "Always" and "Rules."
Always: By default, the funnel is set to be displayed on the post-purchase page regardless of the user's order.
Rules: By selecting "Rules" instead of "Always," you can set specific conditions that must be meFew readersFuze Post Purchase Upsell | Onboarding - Step 1 - Configuring Your Upsell Offers (Manually or Automatically)
The "Automagically✨ create my upsell funnel" section provides comprehensive options for selecting your upsell offers. Let's explore these options in detail:
Manual Selection: This is the default option, allowing you to manually choose the first upsell, second upsell, and downsell products that will be displayed on the post-purchase page when the conditions of the funnel are met.
The "Select Upsell Product" section enables you to choose the first upsell product, which will be the initialSome readersFuze Post Purchase Upsell | Onboarding - Step 1 - Offer Description
The Offer Description section provides an opportunity to showcase the description of your offer. It allows you to customize and modify the description to align with your specific needs and objectives, enabling you to craft a unique and compelling message for your customers.
By utilizing the Preview feature, you can gain a better understanding of how the offer description will appear in its final form. This real-time preview allows you to assess the visual presentation and ensure that it effectiFew readersFuze Post Purchase Upsell | Onboarding - Step 1 - Timer Settings Section
The Timer Settings section allows you to determine the duration during which the offer for a specific funnel (Always and/or Rules) will be available on the Post-purchase page. Any changes made in this section are immediately visible in the Preview.
If you set the timer to 0 minutes, no timer will be displayed in the Preview or on the Post-purchase page.
(https://storage.crisp.chat/users/helpdesk/websiFew readersFuze Post Purchase Upsell | Onboarding - Preview
The Preview section, as previously mentioned, provides a real-time preview of any changes made, allowing you to review and adjust them before saving. This feature ensures that you can see how the modifications will appear before finalizing them, giving you the opportunity to make any necessary adjustments for optimal results.Few readersFuze Post Purchase Upsell | Onboarding - Step 2 - Create a Survey
Surveys play a critical role in creating effective funnels for online businesses. In Step 2 of the Onboarding process, merchants have the opportunity to add surveys to the funnel created in Step 1, allowing them to gather valuable feedback from their customers. The survey feature offers various question types, including single-choice, multiple-choice, open-ended, and others.
By selecting the question type, merchants can manually create and customize the questions and corresponding answers. ThisFew readersFuze Post Purchase Upsell | Onboarding - Plan Step
After creating your first funnel, the next step is to set up billing.
To do this, you need to click the "Set up billing" button and accept the Moon plan. By doing so, you can immediately start using all the functionalities of the app without any charges during the 14-day free trial period. This allows you to maximize your revenue potential with the app's features at no additional cost during this initial period. Once the trial period ends, you will not be charged until your Fuze-generated revenFew readers
Thank You Page
Fuze Post Purchase Upsell | Thank You Page Functionalities and Setup Guide
Introduction:
The Thank You page is an essential part of Fuze Post Purchase Upsell, offering merchants the opportunity to enhance their customers' post-purchase experience. In this guide, we will explore the various functionalities and setup options available for the Thank You page. By optimizing this page, merchants can maximize revenue and engage customers with upsell and cross-sell opportunities.
Overview of Thank You Page Functionalities:
Thank You Page Setup: After an ordeFew readersFuze Post Purchase Upsell | Thank You Page Setup - Step 1
Step 1: Store Setup
In Step 1, you will configure the basic settings of your store. This includes customizing your store name, providing information about your target cost per acquisition and monthly order volume, and selecting partner stores from specific countries. Additionally, you will specify the category and subcategory that best represent your store.
1. Store Name:
You have the option to change your store name, which is automatically generated after installing the Fuze app. ThFew readersFuze Post Purchase Upsell | Thank You Page Setup - Step 2
Thank You Page Setup - Step 2
Step 2 focuses on customizing the Thank you page widget to enhance user engagement and create a personalized experience. Let's explore the key elements of this step:
Widget Title:
The editable field allows you to modify the widget title, which is automatically generated with a default greeting. The customername term dynamically captures the user's name, making the text more personalized. You can add additional text to direct the user's attention to theFew readersFuze Post Purchase Upsell | Thank You Page Funnels
The Thank You Page Funnels tab is a versatile tool within the merchant's dashboard, providing an insightful overview of their store's products. This functionality allows for customizing the display of products in the Upsell and Cross-sell sections. To enrich merchant strategy, detailed statistics accompany each product, encapsulating metrics such as impressions, clicks, and click-through rate.
For each product, there's an Edit button, facilitating changes to the product's Title, Compare at PricPopular
Email Funnels
Fuze Post Purchase Upsell | Email Funnels - Introduction
The Email Funnels tab serves as a powerful tool in boosting your sales by leveraging the potential of post-purchase confirmation emails. It strategically utilizes the engagement generated by the confirmation emails that customers receive once they complete an order.
By default, the Upsell and Cross-sell sections are pre-selected within these emails, promoting additional products to your customers. This automatic feature aims to enhance customer exposure to your product range and stimulate furtFew readersFuze Post Purchase Upsell | Email Funnels - Code Snippet
For the Fuze email widget to function effectively in the confirmation emails, a specific code must be appropriately placed in the Settings. Conveniently, the "Open Shopify Settings" link is provided for easy access to the page where this code can be replaced and saved. To ensure seamless navigation and keep your current work undisturbed, this link opens the Settings page in a new browser tab.
Please note, it is crucial that this step is followed correctly. If the required code is not replacedFew readersFuze Post Purchase Upsell | Email Funnels - Preview
The Email Funnels tab provides a preview feature that displays the proposed content of the email, allowing you to see what your customers will receive. Notably, the cross-sell sections in the email preview show two partner stores instead of the three displayed on the Thank you page.
You can navigate through this preview easily. By clicking the 'Back' button, you can select the sections you wish to include in the email — upsell, cross-sell, or both. Once these sections are chosen, return to theFew readers
Partners
Fuze Post Purchase Upsell | Partners - Introduction
The Partners tab has its own dedicated space in the navigation bar, making it easily accessible.
The Partners tab is designed to streamline your workflow by automatically populating with information from the 'Thank You' page setup if it has already been completed. This ensures that the vital information you've already input doesn't need to be re-entered. However, the tab also offers flexibility, allowing you to modify any prepopulated details if required.
Furthermore, to help keep track ofFew readersFuze Post Purchase Upsell | Partners - Network
The Network tab offers you the capability to select stores based on specific categories and subcategories. These selected stores will then be displayed in the cross-sell sections of your 'Thank You' page. This addition enables you to strategically target your audience with the products that are most relevant to their interests, thereby increasing the likelihood of successful cross-sells.
As always, our popular Preview feature remains accessible. This tool allows you to get a sneak peek of howFew readersFuze Post Purchase Upsell | Partners - Partners
The functionality of the Partners option has been improved to offer a more comprehensive user experience. In the All tab, you can now find a list of all stores that have installed Fuze. We've also refined the Partners and Pending Invitations tabs to streamline your partnership processes.
In the Partners tab, you'll find stores that have accepted your partnership invitation, simplifying the process of managing collaborations. Similarly, the Pending Invitations tab neatly compiles all the storesFew readers
Settings
Fuze Post Purchase Upsell | Settings - Shop
Step into the world of advanced store insights with the 'Shop' tab! This specialized feature presents an in-depth view of your store, offering comprehensive data that can be customized as per your requirements. As a merchant, you have the privilege to request specific information, allowing for a tailor-made data set that aligns perfectly with your unique business goals.Few readersFuze Post Purchase Upsell | Settings - Payment and Charges
The Payment and Charges tab serves as your financial dashboard within the app, providing crucial insights into your current plan details and related charges. This tab is divided into two main sections: Your Current Plan and Charges.
Your Current Plan
In this section, you'll find comprehensive details about your ongoing subscription, outlining all the plan features that you currently enjoy.
Charges
The Charges section provides a transparent overview of all the costs linked with automatiFew readersFuze Post Purchase Upsell | Settings - Language
The Language tab within our app allows you to switch seamlessly between English and French, thereby offering a personalized and user-friendly experience.
However, an important step to remember when changing the language setting is the need to update the code snippet in the Email Funnels tab. This must be copied and saved once more in the Settings section. This ensures that all the confirmation emails align with the updated language preference, maintaining consistency across all user interfacesFew readersFuze Post Purchase Upsell | Settings - Contact Info
The Contact Info tab serves as a repository for your personal information as a merchant. It's designed to provide a seamless user experience by automatically populating certain data fields.
To be specific, the 'Email Address' field is prepopulated by default. This function is designed to save your time and effort, as it retrieves the email address associated with your account and fills in the relevant field automatically.
However, the rest of the tab is customizable, allowing you to add orFew readers
Post-Purchase Funnels
Post-Purchase Funnels: Setting Up Your Upsell Funnels (Creating a Funnel, Setting up Triggers, Adding Upsells and Discounts)
The Post-purchase funnels tab displays the first funnel that was created during the onboarding process.
If you skipped activating the app during the first step of the Onboarding, you can update the app's status on the Post-purchase funnels tab by following these steps:
Click on the "Instructions" button.
A modal will open, offering a quick overview of the steps to enable the app.
Click on "Open Checkout settings."
A separate browser tab will load the "Checkout and accounts" page.Few readersPost-Purchase Funnels: A/B Testing
Unveiling Fuze's A/B Testing Functionality - the feature empowering you to gauge product popularity and boost your revenue. The A/B testing functionality lets you select any two products to compare and track - be it for the first upsell, second upsell, or downsell products, or a combination of them. Add to this the ability to layer in discounts and regulate the minimum and maximum product quantities on the Post-purchase page, you're provided with a holistic solution for your eCommerce venturFew readersPost-Purchase Funnels: Surveys
The Add a Survey Step feature is an essential tool for building an effective sales funnel for your online business. This user-friendly modal empowers you to collect vital customer insights by integrating a survey directly into your sales funnel.
Tailored Questions for Precise Insights
Our survey function offers a variety of question types including single-choice, multiple-choice, open-ended, and a hybrid format. This flexibility allows you to curate unique questions and corresponding rFew readersPost-Purchase Funnels: Statistics
Stay ahead of your game with our detailed statistical breakdown of how your Post-Purchase steps are performing. Simply click on the Statistics button to visualize your Post-Purchase page flow.
Each product within your selected funnel showcases the number of impressions, total revenue, and conversion rate (demonstrated as a percentage of accepted product offers versus impressions). Use the date picker to swiftly browse through statistics for a specific period or a particular date. This featuFew readers